Philadelphia · Since 2014

Honest computer help, done right the first time.

Franklee Tech Works is a family-run IT shop on Franklee Lane. We fix laptops, rescue lost files, secure small-business networks, and translate technology into plain English — with flat pricing and a 30-day workmanship warranty.

Same-day service No fix, no fee 30-day warranty Locally owned
What we do

Six services, one predictable price sheet.

From a stuck power button to a full office rollout, we handle the technology so you can get back to the work that actually pays.

01

Laptop & Desktop Repair

Screen replacements, battery swaps, keyboard failures, liquid damage recovery, and thermal repastes for Mac, Windows and Linux machines.

02

Virus & Malware Removal

Deep cleanups, rootkit detection, browser hijacker removal, and a hardened baseline so the same infection does not come back next month.

03

Data Recovery & Backup

Recovery from failed SSDs, spinning disks, and corrupted external drives — plus automated 3-2-1 backup plans that actually get tested.

04

Small-Business IT Support

Monthly managed IT for 5–50 seat offices: patching, Microsoft 365, endpoint security, and a real human who answers the phone.

05

Networking & Wi-Fi

Mesh Wi-Fi surveys, VLAN segmentation, VPN setup, and pulling clean drops in Old City brownstones without turning your walls into swiss cheese.

06

New PC Setup & Migration

Build-to-order workstations, printer profiles, mail migration, and moving every last saved password from the old machine to the new one.

11Years serving Philadelphia
4,200+Repairs completed
98%Same-day turnaround
4.9★Average customer rating
Meet the owner

Kenneth Brown — 22 years in the trade, one bench, no surprises.

Kenneth started fixing PCs out of a Fishtown row-home garage in 2003, joined a downtown MSP in the 2010s, and opened Franklee Tech Works on Franklee Lane in 2014 because he was tired of watching neighbors get charged $400 for a fifteen-minute driver update.

Every job that comes through the door is diagnosed by Kenneth personally. If we can’t fix it, you don’t pay for the diagnostic — a policy we haven’t needed to invoke very often.

  • CompTIA A+ and Network+ certified
  • Microsoft 365 Certified: Modern Desktop Administrator
  • Member, Philadelphia Small Business Alliance
  • BBB-listed since 2015
Read our story →
Kenneth Brown, owner of Franklee Tech Works
Technician repairing a laptop at Franklee Tech Works
How a visit works

A tidy, four-step process. No mystery invoices.

  1. Book online or call. We’ll ask a few questions and quote a flat diagnostic fee up front — usually $49, waived if we do the repair.
  2. Drop-off or on-site. Bring the machine to our Franklee Lane shop, or we come to your home or office anywhere in Center City, Fishtown, University City, and the Main Line.
  3. Written estimate. Before any billable work begins, you get a plain-English quote by text or email. Approve it, and we get going.
  4. Pickup & warranty. Most jobs are ready the same day. Every repair is covered for 30 days — parts and labor.
Reviews

Neighbors, not marketing quotes.

Kenneth recovered eight years of my late mother’s photos off a hard drive two other shops said was dead. Fair price, kind human.

RM
Rachel M.
Queen Village

We moved our 12-person architecture practice onto Microsoft 365 with Franklee handling everything. Zero downtime on cutover day.

DJ
David J.
Old City

My laptop wouldn’t charge; the Apple Store quoted $680 and a week. Franklee replaced the port for $145 and I picked it up the same afternoon.

SP
Sarah P.
Fishtown

Ready to stop fighting with your computer?

Send us a message or call 484-580-2003. We reply to every inquiry within one business day — usually much faster.

Book a diagnostic