Franklee Tech Works is what a computer shop looks like when the person on the bench is also the person answering the phone.
Kenneth Brown had spent a decade racking servers for a downtown managed-services firm when a neighbor knocked on his door in early 2014 with a laptop that wouldn’t boot. He fixed it in twenty minutes and refused to take money. She sent three friends the next week. By July he had signed the lease at 148 Franklee Lane.
Eleven years later, Franklee Tech Works has grown to three technicians and a small network of subcontractors we trust — but the shop is still independent, still on the same block, and still owned by the same person who greets you at the counter.
We pick the parts we would use ourselves. We tell you when a repair does not make sense. We write down what we did on every invoice so the next person who touches your machine has a fighting chance.
Nobody knows what a repair costs before they open the machine. We tell you the diagnostic fee up front and the repair estimate before we spend a billable minute.
You should not need to Google a single word on our invoices. If you catch us using jargon, you get $10 off the bill.
If your five-year-old ThinkPad still has three good years in it, we’ll say so — even if selling you a new one would pay better this month.
We stock replacement screens, batteries, and drives here in Philadelphia. A 30-day warranty is easy to honor when the parts bin is ten feet from the bench.
Our storefront at 148 Franklee Lane holds a tidy diagnostic bench, a small parts library, and a clean-room bay for spinning-disk data recovery. Drop-offs welcome during posted hours — call ahead for the after-hours pickup box.
Drop off during shop hours or book a home visit. We answer every message within one business day.
Book a diagnostic
Franklee Tech Works