Meet Steven Ritz and the Riverbend team

A neighborhood IT shop in downtown Saginaw, doing the work the right way since 2009.

Workbench inside the Mount Street shop

The story

Riverbend Computer Solutions started on a workbench in Steven Ritz's garage in 2009, after fifteen years of corporate IT taught him one thing: the people who needed help the most weren't getting it. Big chains rushed; the geek squads upsold; nobody actually listened.

The shop moved to 2377 Mount Street in 2012 and hasn't budged since. The bench grew, the tools multiplied, the team filled out — but the playbook is the same: diagnose for free, quote in writing, fix it once, and explain everything in language a real person can understand.

Today we look after roughly 270 households and 38 small businesses across the Great Lakes Bay Region. We're proudly independent, locally staffed, and the only "support ticket" we ever ask you to file is a phone call to 989-649-3294.

What we believe

Four house rules that have never moved

Honesty first

If a machine is past its useful life, we'll say so. If a fix costs less than a replacement, we'll tell you that too.

No jargon walls

Every invoice includes a one-paragraph plain-English summary of what we did and why it mattered.

Right to repair

We document every change and hand back any parts we replaced. Your data and your hardware belong to you.

Local accountability

We live here. You'll see us at the farmer's market. That keeps us honest in ways a corporate hotline never could.

The team

Faces behind the workbench

Steven Ritz

Owner & Lead Technician

CompTIA A+, Network+ and Security+ certified. Twenty-five years on the bench. Will absolutely talk your ear off about retro ThinkPads.

Jamie Moore

Operations & Client Care

Runs the front of the house, schedules every drop-off, and writes the plain-English summaries you actually read. Reach Jamie at jamie.moore@pakcomputersolution.com.

Marco Alvarez

Network & Business IT Lead

Microsoft 365 specialist, Ubiquiti certified, and the calm voice on the other end of every 7am "the office Wi-Fi is down" call.