Riverbend Computer Solutions ("we", "us", "our") respects your privacy. This Privacy Policy describes the information we collect through https://pakcomputersolution.com, how we use it, and your rights under applicable U.S. law, including the Michigan Identity Theft Protection Act and the California Consumer Privacy Act for visitors in California.
Information we collect
- Contact details you provide voluntarily through the contact form or by emailing jamie.moore@pakcomputersolution.com — typically your name, email, phone number and a description of the issue you need help with.
- Service records for customers who drop off devices — make, model, serial number, password hints if you share them, and notes from our technicians.
- Site analytics collected through privacy-respecting cookies — page views, approximate location (city level), browser type, and the page that referred you to us.
- Advertising cookies from Microsoft Advertising and Google, only when you consent through our cookie banner.
How we use it
- To respond to inquiries and schedule appointments.
- To deliver, support, and bill for repair and managed-IT services.
- To improve the website and understand which content visitors find useful.
- To meet legal, tax, and warranty record-keeping obligations.
Who we share it with
We do not sell personal information. We share data only with the vendors required to run our business — for example, our accounting software, our payment processor, and our certified data-recovery lab partner — under written confidentiality agreements.
How long we keep it
Service records are kept for seven years to satisfy Michigan tax and warranty obligations. Website analytics are kept for 26 months. You may request deletion at any time as described below.
Your rights
You may request a copy of the personal information we hold about you, ask us to correct or delete it, or withdraw consent for marketing cookies at any time by emailing jamie.moore@pakcomputersolution.com or writing to Riverbend Computer Solutions, 2377 Mount Street, Saginaw, MI 48607.
Children
This site is not directed to children under 13 and we do not knowingly collect personal information from them.
Updates
We will post any changes to this policy on this page along with the revised "Last updated" date. Material changes will also be announced on our home page for 30 days.
Contact
Riverbend Computer Solutions
2377 Mount Street, Saginaw, MI 48607
989-649-3294
jamie.moore@pakcomputersolution.com