Straight answers to the questions we hear most often at the front desk.
No. Walk-ins are welcome during business hours. If you'd like a guaranteed time we recommend a 15-minute reservation by phone.
Roughly 70% of repairs are finished in 1–2 business days. Screen replacements and SSD upgrades are often same-day if parts are in stock.
Almost never. We image drives before invasive work. If we anticipate any risk we will tell you in writing before starting.
Yes — MacBook Pro, MacBook Air, iMac, Mac mini and iPad. We are Apple-trained but not an Apple Authorized Service Provider, so warranty-covered repairs may be referred.
Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, ACH for business accounts, and old-fashioned cash or check.
Yes, for both homes and businesses inside our 25-mile service radius. Managed-plan clients pay no trip charge.
Yes. We charge only if you approve a repair quote. Mechanical data recovery is the only exception, and that pricing is quoted by our partner lab.
We don't keep retail stock, but we'll spec a machine for your needs, source it at fair retail, and set it up for you. Most clients save 10–20% versus walking into a big-box store.
Absolutely. Wi-Fi mesh, cameras, smart thermostats, lighting, doorbells, and the network segmentation to keep them secure.
Month-to-month, no contract. Cancel any time by emailing Jamie. We'll export everything and hand back administrative control before the next billing cycle.