Answers, honestly.

Our flat $49 diagnostic covers a full hardware and software check plus a written estimate. If you approve the repair, the diagnostic fee is credited toward the invoice — so the diagnostic is effectively free whenever we fix the machine.

About 98% of walk-in repairs are finished the same day. Screens, batteries, keyboards, drives, and thermal work for common models are handled from in-house stock. Special-order parts add one to three business days.

Yes. On-site visits are available throughout Philadelphia and the Main Line, billed at $129 per hour with free travel inside 15 miles of the shop. Evenings and weekends are available by appointment.

Every drive is imaged before we touch it and returned to you on completion. Kenneth personally handles data-recovery jobs. Every technician signs a written confidentiality agreement, and we do not retain client data beyond 14 days after pickup unless you request cold storage.

Then you owe us nothing beyond the diagnostic if we quoted one at intake. On data recovery, our policy is simple: no data, no fee beyond the $29 evaluation.

Yes — MacBook Air, MacBook Pro, iMac, and Mac mini. We handle screens, batteries, keyboards, ports, and logic-board diagnostics. Some post-2020 T2/Apple-silicon work requires Apple-only tooling and we will refer you to a specialist when that is the case.

Absolutely. We support offices from 5 to 50 seats with monthly managed IT starting at $69 per seat. A 90-day pilot lets you try us with no long-term commitment.

We build to order and resell business-class laptops and desktops at cost plus a flat setup fee. We do not carry a retail floor.

Visa, Mastercard, American Express, Discover, ACH, and cash. Business clients can be invoiced with net-15 terms after the first job.

Thirty days on parts and labor for any repair we perform, from the date of pickup. If the same problem returns within that window, we make it right at no additional cost.